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We believe you deserve to know exactly what happens between placing your order and receiving it. No surprises — just a straight answer on timelines, sourcing, and what to do if something goes wrong.
Typical Delivery Timeline
Most BO-HA orders arrive within 1–2 weeks of purchase. Here's the breakdown:
- Order processing: 1–3 business days (order confirmed, payment cleared, item prepared for shipment)
- Shipping transit: 7–10 business days for most US destinations
- International orders: Allow 2–3 weeks
You'll receive a shipping confirmation email with a tracking number once your order leaves our warehouse.
Where Our Products Are Sourced
BO-HA products are designed around a specific aesthetic standard — Nordic-inspired, clean-lined, built from quality materials. We work with manufacturing partners to achieve that quality at a price point well below comparable products from major retailers.
Some products are made-to-order items, which are usually sourced from our overseas glass factory. Our lighting products are tested to meet standard electrical safety requirements before shipping.
Order Tracking
Once your order ships, you'll receive a tracking email. Use that tracking number to follow your shipment. If tracking hasn't updated in more than 5 business days after your shipping confirmation, email us — we'll investigate immediately.
Assembly & Installation
All BO-HA lighting products include assembly instructions in the box. If your order arrived without them, email us and we'll send a digital copy within 24 hours.
If Something Goes Wrong
- Order hasn't shipped after 5 business days: Email support@bo-ha.com with your order number. We'll update you within 24 hours.
- Tracking shows delivered but package not received: Check with neighbors and your building mailroom, then email us. We'll file a carrier claim and send a replacement or refund.
- Item arrived damaged: Email support@bo-ha.com with photos within 48 hours of delivery. We'll ship a replacement at no charge.
- Wrong item or missing piece: Email us with your order number and we'll correct it immediately.
In all cases: email support@bo-ha.com or call +1 323 207 6588. We respond within 24 hours on business days.
Frequently Asked Questions
Does BO-HA ship from China?
No. However, some items are made-to-order and sourced from our glass factory — we have multiple production partners across different regions to ensure quality across our full catalog.
How long does BO-HA take to deliver?
Most orders arrive within 1–2 weeks: 1–3 days processing plus 7–10 days transit for US destinations.
Can I track my BO-HA order?
Yes. You'll receive a tracking number by email when your order ships. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or email support@bo-ha.com.
What if my BO-HA order doesn't arrive?
Email support@bo-ha.com with your order number. We'll track down what happened and either locate your shipment or issue a full refund — your choice.